Load App
Account Deletion
Request deletion of your Load App account and its associated personal data by email, without reinstalling the app.
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You can request deletion of your Load App account and associated personal data directly from this page. Sandeep operates Load App and handles these requests. You do not need to reinstall the app or have a registered email address.
This opens your email app with a draft; send the message to submit your request. If it does not open, email loadappservices@gmail.com with the subject “Load App account deletion request”.
1. Send your request
Email loadappservices@gmail.com from any email address where you can receive our reply. Include your registered phone number, with country code. Your name and business name are optional details that may help us locate the account.
2. Confirm account ownership
We will reply with proportionate ownership verification steps before deleting data. Do not include an OTP, password, full bank details or an identity document in the initial email. If you no longer control the registered phone number, explain this so support can discuss another way to verify ownership.
3. Account and data deletion
After ownership verification, we will confirm the expected completion time and process deletion of the account and associated personal data under our control, including:
- Account profile, login sessions and associated authentication records.
- Saved business details and uploaded assets, including logos, stamps and signatures.
- Associated business documents, customer details, shipment records and tracking events.
- Support and other personal records associated with the account, subject to the legitimate retention exceptions below.
Deletion means removing account data, not merely disabling login. We will confirm completion and explain any exceptions. We also address deletion with service providers where applicable. Copies previously downloaded or independently retained by recipients are outside our control.
Records that may need to be retained
Specific payment, invoice, dispute, fraud-prevention or security records may need to be kept for a legitimate purpose or legal obligation. If this applies, we will tell you which categories remain, why, and the relevant retention period.
Current service logs have a 14-day retention setting. Backup copies expire through their applicable retention cycle; support will explain any backup retention relevant to your request. Retained records should not be used to restore an active account against your deletion request.
Progress and follow-up
We will communicate the expected completion time after ownership verification and explain any delay or retention requirement. For a progress update, reply to your request email or contact loadappservices@gmail.com or +91 8684077077. We handle verified requests as promptly as reasonably possible.
Paid plans and subscriptions
If another provider bills a recurring plan, cancel the renewal with that provider to prevent future charges. You can start the deletion request now and ask support for cancellation help. Deletion and refund requests are separate; see the Refund and Cancellation Policy.