Load App

Privacy Policy

How Load App collects, uses, shares and retains account, business and shipment information, and how to request deletion.

Last updated:

Load App is operated by Sandeep, at Jui Khurd, Bhiwani, Haryana 127030, India. This policy covers the app, its backend services and this policy website. Contact loadappservices@gmail.com about privacy or your data.

Information we collect

Only enter other people’s personal information when you have the right to use it for your business. Avoid including unnecessary sensitive information in document fields, uploads or support messages.

  • Account and login: your phone number, OTP verification records, account identifiers, sessions, and any name or email address you choose to provide. Email is optional for phone-based accounts.
  • Business profile: details you enter, such as business and contact names, addresses, tax or registration identifiers, bank account or UPI details, and uploaded logos, stamps and signatures.
  • Documents and customer records: information entered in bilties, quotations, bills, packing lists, payment vouchers and other business documents, including customer names, contact details, addresses, goods, charges and transport details.
  • Shipment tracking: vehicle details, driver name and phone number, origin, destination, shipment status and tracking events. Events can include location names or coordinates supplied to the service.
  • Plans and payments: subscription status, usage, order and transaction references, amounts, currency, payment status and provider responses when payment features are used.
  • Support and service logs: messages you send to support and technical records of requests, errors, times and connection details. Request logs may include information submitted to the service.

How we use information

  • Authenticate phone-based accounts, deliver OTP messages and manage login sessions.
  • Create, store, retrieve and export your business documents and uploaded assets.
  • Provide shipment tracking, manage plan access and usage, and reconcile payments when enabled.
  • Respond to requests, diagnose problems, protect the service against misuse and meet applicable legal obligations.

Service providers and other disclosures

We do not sell personal information. We use the following providers to operate the service, sharing information needed for their role:

  • Amazon Web Services (AWS): application hosting, the PostgreSQL database, uploaded files and service logs. The current backend deployment uses the Mumbai region in India. See the AWS Privacy Notice.
  • Fast2SMS: your phone number and OTP message information for SMS delivery. See the Fast2SMS Privacy Policy.
  • Payment providers: when Razorpay payment features are enabled and used, payment details are handled through Razorpay and transaction records are returned to us. See the Razorpay Privacy Policy. A store or another provider may apply its own terms to purchases it processes.
  • Support communications: email and telephone providers process communications you send to the support contacts on this site.

We may also disclose information when required by applicable law, to respond to lawful requests, address fraud or protect the rights and security of users and the service. Provider processing is subject to their own policies and applicable arrangements.

Document links and public shipment tracking

Uploaded assets can be accessible through direct file links without a separate login. Someone who receives such a link may be able to view or copy the file. Treat links to signatures, stamps, logos and documents as sensitive.

For shipments marked public, anyone with the tracking code can retrieve the public tracking record. This can include document references, driver name and phone number, vehicle, origin, destination, status and event locations or coordinates. Public tracking can be enabled when a shipment is created; check the shipment’s visibility before adding personal information.

Information and files that another person has already downloaded or copied may remain outside our control even after the original record or link is removed.

Retention and account deletion

We keep account details, business documents, uploaded assets and shipment records while the account is active and they are needed to provide the service. The current service-log retention setting is 14 days.

You can request deletion of your account and its associated personal data using the Account Deletion page or by emailing loadappservices@gmail.com. You do not need to reinstall the app or have a registered email address to submit a request. We verify ownership before deleting account data.

After ownership verification, we will tell you the expected completion time. Deletion covers account data and associated records and files under our control, subject to legitimate retention requirements. Deactivating access alone is not account deletion.

We may retain specific payment, invoice, dispute, fraud-prevention or security records where there is a legitimate need or legal obligation. We will explain the categories, reason and applicable retention period in our response. Backup copies expire through the applicable backup retention cycle; we will explain any backup retention relevant to your request. We also address deletion with service providers where applicable.

Your choices and requests

You can update supported profile and business fields in the app. Contact loadappservices@gmail.com to request access to, correction of or deletion of personal information, or to raise a privacy concern. The rights available to you depend on applicable law. We may ask for proportionate information to confirm ownership and protect other users’ data.

You can stop using the app at any time. Uninstalling it does not delete server records or automatically cancel a paid plan. See the account deletion and cancellation pages for those separate requests.

Security

The service uses HTTPS and account access controls, and the current application-to-database connection uses verified TLS. We use reasonable safeguards, but no online service can guarantee complete security. Keep your phone and login sessions secure. Do not send OTPs, passwords, full payment-card details or UPI PINs to support.

This website and children’s privacy

This policy website does not include advertising, analytics scripts or tracking cookies. Its hosting provider may process access and security logs. The Android app’s data handling is described above; this statement about website scripts is limited to this website.

Load App is intended for business use and is not directed at children under 13. If you believe a child has provided personal information without appropriate authorisation, contact loadappservices@gmail.com.

Updates and contact

We may update this policy as the service changes. The date at the top identifies the latest version. Privacy questions and requests can be sent to loadappservices@gmail.com, addressed to Sandeep, Jui Khurd, Bhiwani, Haryana 127030, India.