Refund and Cancellation Policy

Cancelling a plan or renewal

A fixed-term plan lasts for the period shown at purchase. If recurring billing is offered, cancel the renewal through the provider that bills you or contact support for instructions. The plan’s terms explain access after cancellation and the date future billing stops.

Uninstalling the app or stopping use does not cancel recurring billing. Cancellation of future renewals and a refund for a past payment are separate requests.

Refund requests

For purchases billed directly by us, payments are generally non-refundable after the purchased access has been activated, subject to applicable law and the terms of the payment provider. Change of mind or unused time does not ordinarily create a refund entitlement by itself.

Contact us about duplicate charges, successful payments without plan activation, suspected unauthorised payments or a service problem affecting your purchase. We will investigate and explain the outcome. Nothing in this policy removes any refund right required by law or applicable store terms.

Purchases through a store

If a purchase is billed by Google Play or another app store, use that store’s subscription and refund process. Its terms and any mandatory legal rights apply to the purchase. For Google Play purchases, see subscription cancellation help and refund guidance.

Information to include

• Your registered phone number and a contact email where we can reply.
• The purchase date, amount, plan name and order or transaction reference, if available.
• A short description of the problem. Do not send OTPs, passwords, full card details or UPI PINs.

Send your request to loadappservices@gmail.com. For an approved refund we will confirm the amount and route it to the original payment method where possible. The bank or payment provider determines the time until funds appear; we will share the available status or reference.

Account deletion and billing

You can initiate an Account Deletion request even if a billing question is unresolved. Tell us about any recurring plan so we can explain cancellation steps. Account deletion does not by itself guarantee a refund or cancel a subscription managed by another provider.